Improve HCAHPS scores with QUARC.
Patient satisfaction and HCAHPS scores improve with QUARC. By improving clinical communications and QUARC has a direct impact on important quality metrics. With QUARC, you too can achieve higher patient satisfaction by addressing issues such as provider responsiveness and noise on the unit.
Patient Satisfaction Case Study
Lane Regional Medical Center (LRMC) is an award-winning, 139-bed hospital serving North Baton Rouge, LA. As with most hospitals, Lane Regional sought to improve HCAHPS scores by achieving a zero falls environment. LRMC believed communication breakdowns may have been playing a role in patient falls, and turned to QUARC’s Analytics and Messaging Logs to better understand why falls happen and how to prevent them.
Through this investigation, LRMC discovered that patients at “fall risk” had needs that were not being handled in a timely manner. This led to patients attempting to handle things themselves – ultimately increasing their fall risk and lowering patient satisfaction.
As a result, QUARC now routes messages pertaining to a fall-risk patient’s needs to multiple individuals and escalates messages faster to ensure help arrives at the room quickly. Download the Infographic below to learn more about Lane’s success with QUARC.
Lower HCAHPS scores and improve patient experience with QUARC.
HCAHPS scores and patient experience example.
Iberia Medical Center (IMC) is an 84-bed hospital outside of Lafayette, LA. In 2016, Iberia’s Chief Nursing Officer selected QUARC to help the hospital improve patient experience and eliminate overhead paging. During Go-Live, a decibel meter measured noise levels on Iberia’s units.
By eliminating overhead paging and moving a majority of communication to silent, secure messaging, QUARC significantly shifted IMC’s decibel profile. Specifically, QUARC was able to improve the percentage of time noise levels were below levels known to impair critical thinking and prevent patient healing. Download the infographic below to learn more about the dramatic impact QUARC made on noise levels.
QUARC helps improve HCAHPS scores.
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