Healthcare IT from QUARC

With QUARC your healthcare IT improves noticeably.

QUARC replaces all your communication devices with a single, integrated platform that integrates well with your EHR and other platforms.

We recognize that health care IT is not easy. Your QUARC client services team is here 24/7 with both clinical and technical expertise to resolve any issue quickly.

When you onboard QUARC, we work closely with you and all your clinical teams to configure, integrate and customize QUARC.

We also deliver customized training and user adoption plans based on your hospital’s specific needs and workflows.

 

The Best in Health Information Technology

QUARC’s implementation process is designed with your healthcare IT professionals in mind. Our proven system ensures your new secure messaging platform is up and running quickly and smoothly.

The process:

Phase 1 – Project Readiness

Phase 2 – Installation and Configuration

Phase 3 – System Testing and Workflow Configuration

Phase 4 – Training and Roll-Out

Once QUARC is live, MEDarchon maintains regular communication with your healthcare IT and clinical teams, while providing FAQs, an intuitive support help tool, skilled technicians and product feedback sessions.

Healthcare IT and Clinical Team Training

MEDarchon’s professional product trainers will come on-site to introduce your staff to all QUARC’s features and functionality. In addition to our standard user guides, we provide a host of training materials including FAQs, quick guides, and video tutorials. Most importantly, in-person training and at-the-elbow support will be customized for your organization. QUARC trainers are also available to conduct remote training sessions, as needed.

Maintenance and Support for Health Care IT

When your healthcare information technology team needs support, we are here. At MEDarchon we pride ourselves on our hands-on approach to addressing client requests and soliciting feedback. Once QUARC is live at your site, we remain accessible so you can expect a timely response.

Server Maintenance and Monitoring

The proper maintenance, health, and performance of QUARC’s servers is imperative to everyone’s success. For our on-premise installations, MEDarchon provides detailed server maintenance and monitoring recommendations to help ensure peak performance. We also offer HIPAA compliant cloud hosting in Amazon Web Services (AWS).

Remote Support

We provide all clients with a Service Level Agreement (SLA) to ease concerns and set expectations around support processes. We believe in frequent communication and transparency, especially when addressing support requests.

Personal Service

Post Go-Live, MEDarchon representatives and technicians remain easily accessible and provide an unparalled level of responsiveness.

Client Engagement

We understand that staying on top of the pack in healthcare IT means continuous improvement. We work to continually improve QUARC by incorporating client feedback. Tell us what you’re thinking. We’re listening.

Healthcare IT Integrations

QUARC supports standard HL7 2.x integrations utilizing ADT, ORU, and other feeds to access and maintain accurate, timely patient-centric data.

Due to our use of HL7 standards, QUARC is able to integrate with all major EMRs via the following services to provide real-time patient data – enhancing clinical communications.
QUARC integrates with your organization’s Active Directory – utilizing it to maintain user access and permissions to the QUARC application.

Wireless Network Assessment

In rapid order healthcare information technology has gone wireless.

Before QUARC goes live at your site we recommend and provide a thorough assessment of your organization’s Wi-Fi network. With the growing importance of a robust network infrastructure, your network’s components such as signal strength, signal interference, and access points are critical to the successful use of wireless tools within a health system.

MEDarchon understands the challenge of ensuring dependable wireless connections throughout hospitals and healthcare facilities. Based upon the findings of the assessment, we can identify a clear picture of your wireless environment, assess implementation readiness, and address potential connectivity issues before they become a problem – optimizing a strategy for QUARC’s implementation.

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Contact Us:
MEDarchon, Inc.
301 Plus Park Blvd., Suite 402
Nashville, TN  37217
(615) 678-8469
info@medarchon.com