Improving clinical communication workflows and efficiencies can have a direct impact on patient satisfaction scores. With QUARC, you too can achieve higher patient satisfaction by addressing issues such as provider responsiveness and noise on the unit.
Client Success Case Brief
Lane Regional Medical Center (LRMC) is an award-winning, 139-bed hospital serving North Baton Rouge, LA. As with most hospitals, Lane Regional sought to achieve a zero falls environment. LRMC believed communication breakdowns may have been playing a role in patient falls, and turned to QUARC’s Analytics and Messaging Logs to better understand why falls happen and how to prevent them.
Through this investigation, LRMC discovered that patients at “fall risk” had needs that were not being handled in a timely manner. This led to patients attempting to handle things themselves – ultimately increasing their fall risk. As a result, QUARC now routes messages pertaining to a fall-risk patient’s needs to multiple individuals and escalates messages faster to ensure help arrives at the room quickly. Download the Infographic below to learn more about Lane’s success with QUARC.
Client Success Case Brief
Iberia Medical Center (IMC) is an 84-bed hospital outside of Lafayette, LA. In 2016, Iberia’s Chief Nursing Officer selected QUARC to help the hospital improve nurse call and eliminate overhead paging. During Go-Live, a decibel meter measured noise levels on Iberia’s units.
By eliminating overhead paging and moving a majority of communication to silent, secure messaging, QUARC significantly shifted IMC’s decibel profile. Specifically, QUARC was able to improve the percentage of time noise levels were below levels known to impair critical thinking and prevent patient healing. Download the infographic below to learn more about the dramatic impact QUARC made on noise levels.
Pre- and post-interventional studies have demonstrated that QUARC can drive savings for an organization by improving patient experience, length of stay, patient safety, and information security risk. Determine how much your organization can benefit by entering your information into our ROI calculator.
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