Know where you stand, and what it means.
Famous management consultant Peter Drucker coined the phrase “you can only manage what you can measure.” At almost every hospital, clinical leaders identify communication as one of the most important activities for patient outcomes, yet few have any analytical insights into communication and care coordination activities across their organization. However, with QUARC you can.
The image above represents communication activity, depicted as a graph, detailing the frequency and type of messages sent about a selected patient. Below the graph, messages pertaining to the selected patient are summed by priority and benchmarked – showing how message volume for this patient compares to message volumes of other patients at your facility.
Produce verifiable results.
MEDarchon believes communication and care coordination data are equally as important as traditional data forms to understanding, predicting, and preventing adverse outcomes in both the inpatient and outpatient setting.
Stay on top of Big Data.
QUARC gathers unprecedented communication and care coordination data. While MEDarchon is just starting to tap into the power of this data, we have already helped many clients improve operations through unique reporting.
The image above depicts QUARC’s ability to gather data specific to a certain user within your organization. “Communication Activity” graphs a user’s message frequency over time. The panels below (“Messages Sent to Provider”, “Messages Provider Received (Viewed)”, and “Messages Sent from Provider”) analyze a user’s communication activity by message priority, benchmarking this activity to other users in the same role at your organization.
Client Success Case Brief
Lane Regional Medical Center (LRMC) is an award-winning, 139-bed hospital serving North Baton Rouge, LA. As with most hospitals, Lane Regional sought to achieve a zero falls environment. LRMC believed communication breakdowns may have been playing a role in patient falls, and turned to QUARC’s Analytics and Messaging Logs to better understand why falls happen and how to prevent them.
Through this investigation, LRMC discovered that patients at “fall risk” had needs that were not being handled in a timely manner. This led to patients attempting to handle things themselves – ultimately increasing their fall risk. As a result, QUARC now routes messages pertaining to a fall-risk patient’s needs to multiple individuals and escalates messages faster to ensure help arrives at the room quickly. Download the Infographic below to learn more about Lane’s success with QUARC.
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