Hugh Chatham Memorial Hospital

Elkin, NC

Background

Nestled in the wine country of North Carolina, Hugh Chatham Memorial Hospital (HCMH) has provided high-quality medical care for residents over its 84-year history. It has won numerous national awards for quality and patient safety and is one of the most technologically advanced hospitals for its size — achieving HIMSS Level 6 Status and being named one of the “Most Wired” hospitals in the country by H&HN magazine.

Organization Success

Hugh Chatham previously implemented a secure messaging solution, but chose to switch to QUARC in 2015 to provide a unified communication platform across all inpatient and outpatient clinicians. With QUARC, HCMH has been able to prevent unnecessary interruptions to nursing, pharmacy, and radiology, while increasing efficiencies in nurse-to-physician communication. The organization has also benefited from nursing administrators gaining key insights into the communication health of various units – using this information to change workflows and properly respond to case mix demands.

Results

Most importantly, Hugh Chatham was able to reduce length of stay by approximately 6 hours across surgical and medical cases, cardiology and infectious processes excluded, when comparing the period before and after QUARC’s implementation.

Lane Regional Medical Center

Zachary, LA

Background

Serving 200,000 residents in northern Baton Rouge, Lane Regional Medical Center (LRMC) is the recipient of several awards for healthcare excellence. With 850 team members and 139 beds, Lane was challenged by its board in late 2015 to improve patient experience with provider responsiveness.

Organization Success

After examining multiple solutions, Lane selected QUARC due to its proprietary communication workflows (i.e. intelligent routing and escalation) and in-depth analytics. Backed by strong leadership support, LRMC initially went live with QUARC on a Telemetry unit. After Go-Live, the unit experienced a 40% reduction in care team response time to patient requests. Furthermore, the incidence of patients making multiple calls for the same request was eliminated. Over the coming months, Lane saw their HCAHPS Provider Responsiveness Linear Scores increase from 45% to above 85%.

Results

Lane is a proven partner for developing advanced communication workflows and is now helping develop other product enhancements within QUARC.

Massachusetts Eye & Ear Infirmary

Boston, MA

Background

Massachusetts Eye & Ear Infirmary (MEEI) is a Harvard-affiliated academic institution dedicated to eye, ear, nose, throat, head, and neck (ENT) care and research. MEEI is also part of the Partners HealthCare System. Ranked by US News & World Report as the #1 otolaryngology and ophthalmology hospital in New England, and #2 in the United States, Mass Eye & Ear sees about 220,000 patients annually.

Organization Success

In late 2014, Mass Eye & Ear sought to implement a secure messaging solution and was drawn to QUARC’s patient-centric design and communication workflow integration. Over the coming months, MEEI and MEDarchon formed a partnership to implement a unified source of communication. The features and functionality of this communication solution are critical to meeting Mass Eye & Ear’s best-in-class clinical and security guidelines.

Results

With input from the communications team and other key stakeholders at MEEI, MEDarchon looks to significantly decrease the time it takes to alert all personnel of critical notifications. Furthermore, as Partners moved from the Longitudinal Health Record to EPIC, QUARC was able to become integrated with EPIC. Clinicians can now access QUARC and perform key actions from within EPIC, receiving relevant EPIC notifications on their smartphones.

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